Galiya | Shipping & Returns

Shipping & Returns

Shipping policy

Delivery Guarantee and Shipping Terms

Packing: Your painting is packed using professional packing materials. I will do everything possible in my power to help ensure that your painting arrives safely for you to enjoy for years to come. I want your purchase from me to be the best experience possible! For oversized paintings, it can be cost effective to allow me to remove the painting from its stretcher bars, carefully roll it, and ship it in a sturdy mailing tube. Please let me know if this is a preference for you.

Insurance: Your painting is insured for the full value of the painting (minus taxes and any duty fees that may apply). I send paintings via DHL. Any claims for damage or missing packages will need to be filed with the DHL, and in the case that a claim filing is necessary, I’m here to help you in any way I can. For paintings, a signature will be required to receive your package unless you specify otherwise.

Schedule: All artworks are packed and shipped once the payment transaction has been confirmed. Please allow me to have 2-5 business days to pack your artwork. The duration of your shipping depends on your destination country. Estimated time in UAE is 2-7 business days and for international shipping 1-2 weeks. I will provide your tracking number so that you can track your package. Please note that any extra shipping fees (customs, VAT, etc.) are on the responsibility of the buyer / recipient.

Shipping fees: The amount of payment for delivery is determined separately, after payment for the purchase of the painting. Shipping charges vary depending on your location and are based on DHL shipping rates.

Payment options: Payment is possible via major credit card networks (Mastercard, Visa, American Express) and via invoice. If you wish to pay via invoice please let me know and I will send you an invoice to your preferred email address.

Refund policy

Our Terms and Refund Policy

You have the right to return an artwork ordered via our Site and you may request a refund:

1. If you change your mind within seven days from the date on which you received your artwork;
2. If the artwork is damaged at the time of delivery and you notify us within 24 hours and return the same within seven days of the date on which you received your order.

If you wish to exercise your right to change your mind, please contact us by email at info@galiya.art. Please include your name, address, telephone number, email address, booking reference, the reason why you wish to return the artwork, and a high-resolution image of the artwork so we can inspect its condition.

You must dispatch the artwork within seven days from receiving the order and pack the artwork in the best possible way allowing it to return in perfect conditions.

A refund may only be made to the purchaser of the artwork and will be refunded directly to the original payment method within seven days of the date on which we receive the artwork.

Returns and refunds are not possible under any other circumstances.

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Privacy Policy

This privacy policy describes how the personally identifiable information you may provide on the galiya.art website is collected, protected and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agreed to the terms of this Agreement.

 

Visitor data

 

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version and other statistics. Information collected automatically is used only to establish statistical information regarding the usage and traffic of the Website and Services.

 

Collection of personal information

 

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you make a purchase, or fill any online forms on the Website. When required, this information may include the following:

 

1.Personal details such as name, country of residence, etc. 

2.Contact information such as email address, address, etc. 

 

In order to make the Website and Services available to you, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

 

1. Fulfill and manage orders;

2. Deliver products or services;

3. Improve products and services; 

4. Respond to inquiries and offer support;

5. Improve user experience;

6. Run and operate the Website and Services.

 

Billing and payments

 

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the latest security standards, which is a joint effort of brands like Visa, MasterCard and American Express.

 

SSL

 

This website is SSL protected. All sensitive and private data exchange happens over a secured communication channel and is encrypted and protected.

Disclosure of information

 

We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

 

Cookies

 

The Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.

 

Email marketing

 

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third party provider to send such emails. 

 

All e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us.

 

Links to other resources

 

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

 

Information security

 

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that

 

1.There are security and privacy limitations of the Internet which are beyond our control

2. The security, integrity, and privacy of any and all information and data exchanged between you and the Website and services cannot be guaranteed and

3.Any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

 

Changes and amendments

 

We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected. Acceptance of this policy You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.